Privacy Policy

1. Information we collect

Depending on how you interact with us, we may collect:

• Full name
• Email address
• Phone number
• Project type or service interest
• Estimated project budget
• Project description or other details you choose to share
• Technical information such as browser type, device information, approximate location derived from IP address, pages visited, and referral source
• Communications you send us by email, WhatsApp, contact forms or other channels we operate

2. Information from website and contact forms

When you use our website contact flow or related enquiry forms, you may provide name, email, project details and other information needed for us to understand your request and respond. We use that information to evaluate fit, reply to you, and manage the enquiry.

3. Information from Meta Instant Lead Forms

We may run advertising on Meta platforms (including Facebook and Instagram) that uses Instant Forms / Lead Ads. If you submit a lead form through those ads, Meta may collect the information you enter (such as name, email, phone number, project type, estimated budget and project description) and provide that information to Build My Soft so we can respond to your enquiry.

Meta’s own collection and processing of data is also governed by Meta’s privacy policies and settings. We receive lead details for business enquiry follow-up and related communications described in this policy.

4. How we use personal information

We use personal information to:

• Respond to enquiries and provide requested information
• Qualify leads and understand project scope, timeline and budget
• Schedule discovery calls and communicate about potential or ongoing work
• Operate, maintain and improve our website and services
• Measure advertising performance and understand which campaigns generate enquiries
• Comply with legal obligations and protect our rights, users and business

5. Lead and enquiry follow-up

If you submit an enquiry through our website, Meta Instant Forms or other channels we operate, we may contact you by email, phone or WhatsApp using the details you provided. Follow-up may include clarifying questions, proposal discussions, scheduling and project updates if we work together.

6. Communications

We may send service-related messages about your enquiry or project. Where required by applicable law, we will seek consent before sending marketing communications, and you may ask us to stop marketing messages at any time by contacting us using the details below.

7. Cookies and analytics

Our website may use cookies, local storage and similar technologies to operate core functionality, remember preferences and understand how visitors use the site. We may also use analytics tools to measure traffic, engagement and conversion paths. You can control cookies through your browser settings; disabling some cookies may affect site features.

8. Advertising and tracking technologies

We may use advertising platforms, including Meta / Facebook, to show ads, measure campaign performance and understand which ads lead to enquiries. These platforms may use cookies, pixels, SDKs or similar technologies on our website or within their products, subject to their own privacy policies and your platform settings.

Where we use Meta Lead Ads, information you submit in Instant Forms may be shared with us for lead follow-up as described above.

9. How information is stored and protected

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. When information may be shared

We do not sell personal information. We may share information with trusted service providers who help us operate the business, such as:

• Hosting and infrastructure providers
• Email, messaging or CRM tools used to manage enquiries
• Analytics and advertising platforms, including Meta
• Professional advisors where reasonably required (for example legal or accounting support)

These providers are expected to process information only as needed to perform services for us and subject to appropriate safeguards. We may also disclose information if required by law, regulation, legal process or to protect rights, safety and security.

11. Data retention

We retain personal information for as long as reasonably necessary to respond to enquiries, deliver services, maintain business records and meet legal or operational requirements. Retention periods may vary depending on the nature of the enquiry and any ongoing relationship. When information is no longer needed, we take reasonable steps to delete or anonymise it.

12. Your rights and requests

Depending on applicable law, you may have rights to request access to, correction of, or deletion of personal information we hold about you, or to object to or restrict certain processing. To make a request, contact us using the details below. We may need to verify your identity before fulfilling a request, and some requests may be limited by legal or operational requirements.

13. Third-party services

Our website and advertising may link to or integrate with third-party services (including Meta, hosting providers, analytics tools and communication platforms). Those services have their own privacy practices. We are not responsible for the privacy content or practices of third-party sites or platforms we do not control.

14. Children’s privacy

Our services are directed to businesses and adults making business enquiries. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take reasonable steps to delete it.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. We encourage you to review this page periodically. Continued use of our website or submission of enquiries after updates means you acknowledge the revised policy.

16. Contact us

For privacy questions, access requests, correction requests or deletion requests, contact:

• Email: contact@buildmysoft.com
• WhatsApp: +91 91231 10668
• Contact page: buildmysoft.com/contact